Frequently Asked Questions
I have problems with your site
Please contact us at [email protected] or to our 24/7 phone +51980538470 with a screengrab of your problem and we’ll get back to you right away.
What is the most appropriate type of luggage to bring?
We strongly recommend bringing a backpack or duffel bag, as suitcases can be cumbersome and difficult to store in buses, under seats, etc.. Keep in mind that you will normally have to carry your own luggage on and off buses and trains and up and down hotel staircases. Suitcases with wheels may not work well on dirt or cobblestone roads.
What vaccinations are recommended for this experience?
It’s important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic.
What clothing should I pack for one of your experience?
We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are travelling.
How big are your tour groups?
We’re all about getting into the places big tours can’t do, so our tours have a maximum group size of 10 people. This way, we don’t overwhelm the destination and you’re able to have real experience and immerse yourself in the local environment. On rare occasions, there may be slightly more travellers for our most popular tours, but that just means more buddies to meet!
Who are my travelling companions?
For privacy reasons, we cannot provide you with advance details on your travelling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level. Our tours are conducted in English and Spanish so they attract many travellers from North America, UK, Australia, New Zealand and Europe.
Do tours need a minimum number of travellers before they depart
Nope! Our tours are guaranteed to depart, even with just one passenger. So you could get us all to yourself! Lucky you… However, if you are the only person and would like to move to another day when there are other passengers, please email us [email protected]
Are your tours accessible for people with physical disabilities?
We try to make our tours accessible whenever we can, but unfortunately, some destinations may be challenging for those with wheelchairs or other assistive devices.
Are your tours suitable for LGBTQI travellers?
Of course. Everyone should feel comfortable on a tour with us and we know that many of our travellers are part of the LGBTQI community. Just remember to be mindful of local customs.
Can I bring my kids on my tour?
Yes, we have lots of tours that allow children! and children under six are typically free of charge. However, if you require a stroller, please check that the tour is also listed as accessible.
Do you cater for dietary requirements on food tours?
We can cater for dietary requirements on most tours, provided you advise us in advance. When you book your trip, please make a note that you need a modified menu. Our Buddie Expert will do everything in their power to ensure your needs are met. Please note, though, that in some destinations there may be limited or no options for dietary needs.
What if I am late or miss the start of my tour?
We recommend you allow plenty of time to arrive early for your tour, especially when you are in a new destination where transport can take longer than expected. Because we want to ensure our other guests can still enjoy their tour, all our tours start on time. If you know you are going to be late, please contact Travel Buddies at +51980538470. Unfortunately, if you are late and do not notify us, the tour will start without you and you will not be entitled to a refund, as per our terms and conditions.
What is the starting point for my tour? Can I be picked up?
The tour meeting point is listed on both your voucher and on the tour page on the website. Only selected tours provide a pick-up from your hotel. This is because we want you to spend your time touring, not doing pick-ups. Yawn, right? If your tour does not include a pick-up, you will need to arrange your own transportation.
Do you run private or custom tours?
We provide custom tours in most of our destinations. If you have a large group and wish to book a private tour, email us at [email protected] and we’ll work something out. We can even customise tours for holiday parties, family reunions, birthday celebrations and more!
Will tours be cancelled in bad weather?
We don’t want you to miss out on your tour just because of a little rain so most tours will go ahead in all weather conditions. However, if tours are cancelled under extreme circumstances, your Buddie Expert will contact you to move your tour to another day. For that reason, please make sure your booking includes a phone number or email address where we can contact you while you’re travelling.
Do you run tours in languages other than English?
Yes, we do in Spanish and English if you request other languages, please contact us to [email protected] to check availability and the extra cost.
Will I get a confirmation from Travel Buddies Peru after I’ve made a booking?
We’ll send you instant confirmation of your trip via email. You’ll get a voucher with the number reference number – please use this number if you need to message us about your booking (helps to keep us organized). If you don’t receive your confirmation within 24 hours of booking, please contact us at [email protected] and we’ll fix it for you.
I didn’t receive my voucher! Where is it?
Your email provider may not realise we’re friends yet, so check your spam folder. If it’s not there, send us an email at [email protected] and we’ll resend it for you.
Is my tour confirmed?
Once you’ve made your booking, your tour is automatically confirmed. See you soon!
Do I need to take my voucher on my Travel Buddies Experience?
Yes, you’ll need to present your voucher to your guide at the beginning of your trip as proof of your booking. We recommend you bring it as an electronic version on your smartphone so you don’t lose it (and so you save the trees!)…
What if I need to cancel?
Why would you want to cancel?! Okay, okay, we know sometimes things come up, so we’ll let you cancel if you need to. But it will make us very sad. You can cancel your Travel Buddies Experience up to 48 hours prior to the tour’s start time. But because our Buddie Expert is busy people too, any cancellations made after that window are subject to a 100% cancellation fee, as per our terms and conditions.
How do I cancel my booking?
If you need to cancel within 48 hours of your departure date, you will need to call the local office directly to confirm. Their contact details will be in your booking voucher. Please be aware that cancellations within 48 hours of departure will incur a 100% cancellation charge, as per our terms and conditions. Tough love, friends.
What if I have problems during my adventure?
Please talk to your guide. Our Buddie Expert is well trained in running all adventures in a safe manner. If you have any safety or other personal concerns, your guide will be able to provide assistance. If for any reason you are not happy with the outcome, please add this to your feedback, or contact us at [email protected].
Is tipping common in Peru?
Yes, tipping is commonplace in most parts of Peru, particularly in the service industry (that includes tour guides!). Although our trips are inclusive of all costs and we ensure our Buddie Experts and local staff are paid fairly, tips are always welcome.
How do I provide feedback after my Travel Buddies Experience?
After your adventure, you’ll get an email asking for your feedback. If for some reason you don’t receive a feedback email. We welcome all comments and appreciate you taking the time to respond. We’re always re-evaluating our tours to offer the best experience, and your feedback helps us immensely. You can also contact us by email at [email protected] or to our phone number: +51980538470.
How is Travel buddies able to offer such competitive prices?
Our unique style of off the beaten track, face-to-face travel is the only way to really experience a destination, but it also serves to keep the costs down. We spend your money providing an authentic experience, instead of on lavish hotels and expensive western-style meals. We pass these savings on to you with our low prices. Another thing you’ll notice are the inclusions. While we don’t include everything, we do throw in the major highlights of a destination, the things that everyone goes to see. On every trip page we show you the ‘Included Highlights’ of your trip, things that many other companies charge locally for. We leave many other activities as options, to provide you with the freedom and flexibility to choose what you want to do on a daily basis.
Is tipping included and if not, how much should I budget?
Tips are not included in the tour price and tipping is entirely at your discretion.
How can I stay in touch Travel Buddies Peru?
You like us! We like you, you can friend us on Facebook, Linkedin, Instagram and Spotify. We’d love that.