FAQ

We strongly recommend bringing a backpack or duffel bag, as suitcases can be cumbersome and difficult to store in buses, under seats, etc.. Keep in mind that you will normally have to carry your own luggage on and off buses and trains and up and down hotel staircases. Suitcases with wheels may not work well on dirt or cobblestone roads.
It’s important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic.
We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are traveling.
Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for an air quote when making your booking.
Trip specific information on transportation can be found on the trip summary page however in most cases we use private and public transportation. We’ve found that how you get there significantly influences the tone of your journey and public transportation allows face-to-face interaction with the local people.
Most of our adventures do not include airport transfers and so we recommend you arrange a taxi on arrival (this is the most economical and efficient way of getting you to your hotel). If you would prefer a pre-arranged transfer these are usually available at an additional cost – please contact us for more information.
To travel independently you must be at least 18 years of age. There are no upper age limits for most of our tours . Also, travellers with pre-existing medical conditions are required to complete a medical questionnaire. Our Family Adventures are open to families with children aged between 6 and 17 years of age. Our standard (non-family) adventures are open to children aged 12 years or older when accompanied by a parent (max. two children per adult). The two-children-per-adult restriction does not apply to our Family adventures.
We keep our group sizes low so you have the freedom to move around and get involved with your surroundings, as well as more personal attention from our local guides. This intimate size ensures that your group will not crowd your experience. You can expect up to 15 travelers on a trip but the average is 10. Check individual trip pages for maximum group sizes.
For privacy reasons we cannot provide you with advance details on your traveling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level. Our tours are conducted in English and Spanish so they attract many travellers from North America, UK, Australia, New Zealand and Europe.
Our unique style of off the beaten track, face-to-face travel is the only way to really experience a destination, but it also serves to keep the costs down. We spend your money providing an authentic experience, instead of on lavish hotels and expensive western-style meals. We pass these savings on to you with our low prices. Another thing you’ll notice are the inclusions. While we don’t include everything, we do throw in the major highlights of a destination, the things that everyone goes to see. On every trip page we show you the ‘Included Highlights’ of your trip, things that many other companies charge locally for. We leave many other activities as options, to provide you the freedom and flexibility to choose what you want to do on a daily basis.
Tips are not included in the tour price and tipping is entirely at your discretion.

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